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CASE MANAGEMENT

For those who sustain a catastrophic injury including spinal cord injury, amputation, brain injury or serious multi trauma orthopaedic injuries, life is never the same again. Our case managers help individuals to cope with their disabilities and rebuild their future.

IMMEDIATE NEEDS

A complete and  comprehensive Initial Needs Assessment (INA) is carried out by a case manager, to identify an individual’s needs in every aspect of their life. A detailed Initial Needs Report (INR) making recommendations and  determining costings is then provided. Regular update reports are then produced which detail ongoing interventions and progress in all areas of need. 

REHABILITATION

All physical, psychological, social, and environmental needs are addressed by our case managers to maximise an individuals independence. Case Managers implement suitable interventions, oversee equipment, housing and transport provision and monitor theraputic involvement. Utilising specialist contact networks, and their clinical skills our case managers  provide expert support to individuals. 

CARE PROVISION

Our case managers are experienced in the organisation of care packages from initial provision to long term stability. This includes the recruitment and supervision of support workers. They will assess each individual’s needs and, using a problem solving approach, ensure a care solution is tailor made for them.

Emma Way Associates are CQC registered (ID 1-8336100487) with GOOD rating, providing quality assurance for instructing parties.

MANAGING CLIENT FUNDS

Emma Way Associates are approved to operate client accounts in partnership with an FCA regulated third party. A efficient administrative team ensure that all invoices and documentation are maintained for each client, providing evidence if required in the litigation process.  Emma Way Associates are also registered by HMRC for anti money laundering purposes (HMRC Registration No XWML00000167212).

LITIGATION PROCESS

Emma Way Associates adheres to all best practice guidelines, providing the highest level of service to legal representatives. Our case managers act as advocates for individuals whilst fully understanding the needs of the legal team; acting as witness of fact, implementing expert recommendations and assisting individuals to understand the legal process following their catastrophic injury.

  • "I don’t know where to start, Emma has done so much for me. She knew where to get the equipment I needed and came to appointments, knowing what questions to ask and moving my treatment on. She was understanding and professional in all aspects of her work"

    Client

  • “The team at EWA are excellent problem solving Occupational Therapists, they think things through and provide solutions.”

    Client

  • “Emma was our case manager for 3-4 years during my medical negligence case, she continued to exceed our expectations by getting us over hurdle after hurdle as time went on. Her approachable and patient nature made us feel immediately comfortable and confident in her abilities. She not only successfully delivered everything needed during our case; she also gave us the confidence and self- belief that we so desperately needed.”

    Client

  • “Emma clearly understands her field and is resourceful, efficiently finding anything that is required. I would thoroughly recommend Emma to anyone needing help and support of this nature.”

    Client